At m29, your privacy is our priority. We are committed to protecting every piece of personal information you share with us, using the highest security standards and industry best practices.
Data security is more than a promise — it is the foundation of trust we build with every m29 member in Malaysia.
All data transmitted between your device and m29 servers is protected by 256-bit SSL encryption. This ensures your personal information and financial transactions remain safe from any external threats.
Your personal information is stored on servers protected by multiple layers of physical and digital security. Only authorised staff are permitted to access member data for legitimate operational purposes.
M29 implements a two-factor authentication (2FA) system and role-based access controls to ensure only authorised individuals can access sensitive data within our systems.
Your personal information will not be sold, rented, or shared with any third party for marketing purposes without your consent. We only share data when required by law or to process your services.
You have the right to access, update, and correct your personal information at any time through your m29 account settings. We ensure your records remain accurate and up to date to provide you with the best service.
The m29 Privacy Policy is designed in line with international data protection standards. We continuously update our security practices to keep pace with the latest technological developments and regulatory requirements.
Welcome to the m29 Privacy Policy. This document explains how m29 ("we", "our platform") collects, uses, stores and protects your personal information when you use our website and services at m29.wine.
By registering or using the m29 platform, you agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.
This Privacy Policy applies to all users of the m29 platform, including website visitors, registered members, and former members whose data is still retained in accordance with legal requirements. We encourage you to read this policy carefully and to contact us if you have any questions.
M29 is committed to protecting your privacy at every stage – from your first registration through every transaction made on the platform. Your trust is our most valuable asset, and we never take this responsibility lightly.
M29 collects various categories of personal information to enable us to provide you with a secure, seamless and personalised service. The following are the types of data we collect:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, identity card number, date of birth, KYC photo | Identity verification, legal compliance |
| Contact Data | Email address, phone number | Account communications, notifications, customer support |
| Financial Data | Bank account number, e-wallet, transaction records | Deposit and withdrawal processing |
| Technical Data | IP address, device type, web browser, operating system | Security, fraud detection, platform improvement |
| Usage Data | Game records, betting history, game preferences | Experience personalisation, internal audit |
| Communication Data | Support chat logs, incoming emails, feedback | Service improvement, complaint resolution |
We only collect data necessary for the stated purposes. Sensitive information such as passwords is stored in hashed form and cannot be read by our staff.
The information we collect is used responsibly for the following purposes:
M29 will not use your data for purposes other than those stated above without obtaining your consent first. You have the right to withdraw consent for marketing communications at any time through your account settings.
M29 does not sell or rent your personal information to any third parties. However, there are certain situations where we may need to share your data with other parties:
In all cases of data sharing, m29 ensures that the receiving parties are bound by confidentiality obligations equivalent to or stricter than our own policy.
M29 continually invests in security infrastructure to keep your data protected at all times. Key security measures we implement include:
While we take all reasonable precautions, no system is 100% breach-proof. You also play an important role in your account security – always use a strong password, never share your login credentials, and contact us immediately if you suspect any suspicious activity on your account.
M29 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality or user experience of the m29 platform.
As an m29 member, you have the following rights regarding your personal data. We respect and facilitate the exercise of these rights:
You have the right to request a copy of all personal information we hold about you at any time.
You have the right to correct any inaccurate or incomplete information in your records.
You may request the deletion of your personal data, subject to applicable legal retention requirements.
You may request that we restrict the processing of your data under certain specified circumstances.
You have the right to receive your personal data in a machine-readable format for transfer to another platform.
You may object to the processing of your data for direct marketing purposes at any time without providing a reason.
To exercise any of the above rights, contact the m29 customer support team via live chat within the platform or by email at [email protected]. We will process your request within 14 business days.
The m29 platform is strictly for individuals aged 18 and above. We do not intentionally collect or process personal information from individuals under the age of 18.
If we find that personal information of a minor has been collected without our knowledge, we will take immediate steps to delete that information and close the account in question. If you are aware that a minor has registered on our platform, please notify us immediately via customer support.
In the course of platform operations, your data may be processed or stored on servers located outside Malaysia. In all such cases, m29 ensures that equivalent or greater protection is applied to your data.
All international data transfers are carried out with appropriate contractual protections, including standard data protection clauses and binding data processing agreements. We select partners and vendors that comply with internationally recognised data protection standards.
M29 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements or new technologies. Each new version will be published on this page along with the latest update date.
For material changes, we will notify members via in-platform notifications or registered email at least 7 days before the changes take effect. Continued use of the m29 platform after amendments are published will be considered acceptance of the revised privacy terms.
We encourage you to review this Privacy Policy page from time to time to stay informed about how we protect your information. An amendment history is available upon request through our customer support.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact the m29 Privacy & Data Protection team through the following channels:
We are committed to responding to all privacy-related enquiries within 3 business days and complete data requests within 14 business days of the date of receipt.
This Privacy Policy was last updated on 1 January 2026. For more information on how we protect your data, you may also refer to Terms and Conditions as well as the Responsible Gaming our page.
Answers to the most frequently asked questions by m29 members regarding data protection and privacy.
Your privacy is protected, your data is secure, and your gaming experience always comes first. Register now and enjoy a platform trusted by thousands of members across Malaysia.